Kaya Consulting

Why we take the delivery of organisational effectiveness solutions personally.

Why we take the delivery of organisational effectiveness solutions personally.

For an organisational effectiveness solution to be successful, it has to be delivered effectively. That’s why, just as we tailor our assessment tools and solutions, we also carefully match our consultants to our clients, considering the organisation’s unique culture and the challenge, as well as the unique characters of the people involved.


The right consultants creating the right connections
All of our organisational effectiveness consultants are highly qualified and experienced, with the proven people skills needed to deliver effective solutions. But, like the organisations and individuals we work with, our consultants have different technical backgrounds, experiences and strengths.

That means we’re able to select a suitably qualified and experienced consultant, every time.

However, matching consultants with clients isn’t a purely technical matter. On the contrary, when it comes to making connections with clients – open and productive relationships that underpin the delivery of any successful solution – it’s as much about personalities as it is professional capabilities.

Why is a connection so important to delivery?
Often, clients are so close to a challenge that it’s hard for them to be objective. They can find it difficult to see problems, issues and opportunities.

Equally though, when an individual or team is close to a situation, it can be hard for them to take advice from someone who they feel is less familiar with the circumstances – a consultant, for instance.

Consequently, it’s essential for us to establish trust, develop understanding and build a strong, open connection from the outset. After all, sustainable change and improvement are ultimately achieved by (or through) people. For a solution to work, everyone has to be on board. Everyone has to ‘buy in’.

An example: Coaching with a connection
A few years ago, one of our consultants was called in by a client to help a manager – an expat who had been in the same role within the company for some time.

After the initial Discovery Phase, it became clear that the manager had the cognitive capability to go far; and yet there was something holding him back – a personal issue that presented itself through our emotional intelligence assessments.

The private nature of the underlying problem meant that a personal connection was more important than any other factors. Having already established a connection with the manager, our consultant was confident she would be able to design and deliver an effective coaching solution.

Our consultant found that negativity from the manager’s private life was draining his energy – energy that could otherwise be channelled into his professional life. She therefore designed a coaching solution that focused first on the manager’s personal concerns, before transferring the focus to improving performance at work.

The solution worked, on a personal and professional level. Today, having married and found happiness outside work, the manager has been promoted and is currently being groomed for a senior management position – proof that a connection is just as important as capability when it comes to delivering solutions and results.

Find out more about the flexible five-point methodology we’ve developed to analyse and improve organisational effectiveness. Read the real-world stories that demonstrate the value of organisational psychology, or talk to us about your unique workplace and organisational effectiveness challenges.


Jan Sipsma is an organisational psychologist and founding partner of Kaya. With over 20 years of international experience as an organisational effectiveness consultant, he specialises in strategic planning, organisational architecture and design, change management, capability and performance enhancement and the identification and development of leadership. He has a Masters of Commerce (Industrial Psychology) cum laude and is a registered member of the Australian Psychological Society.